Banesco Banco Universal sets up a Call Center with a specialized team to solve possible problems and requests related to all shops with Banesco’s Points of Sale service.
Banesco – leaded by Juan Carlos Escotet – institution with 100% Venezuelan capital, will receive calls with requirements of shops that have Point of Sale. This way, it seeks to provide customers with the maintenance of this equipment and devices and to expedite the resolution of cases. This service is completely free for each shop.
Currently, all users have at their disposal more than 100,000 Banesco Points of sale across the country. Additionally, customers that use this service have technical support through the Call Center by calling in Venezuela at (0212) 501 11 11, option 7.
The vice chairman of Banesco Cards Commerce, Antonio Palermo, explained that if there is a case in which this attention is not enough to solve the situation presented, the requirement will be immediately sent to the solver areas that will help as soon as possible.
Since its implementation, an average of 8,500 calls per month are received, from the total, 78% of call has been solved by this service.
For more information to the public, Banesco implemented an information campaign through its social networking and portal Banesco.com.
Milagros Socorro carried an interview to César Miguel Rondón, in which the prominent journalist shared about his career. This activity was the beginning of the event Masters of Journalism (Maestros del Periodismo), sponsored by Banesco and its leader, Juan Carlos Escotet, which seeks to reconstruct the history of Venezuelan journalism through the testimony of its protagonists.
Rondón was interviewed by the writer and broadcaster Milagros Socorro, at an event held in the auditorium of Ciudad Banesco. Masters of Journalism is an initiative of Banesco Banco Universal which aims to remedy the serious lack of literature and general information about the journalists who grew up in Venezuela.
During the interview
During the interview, the professional experience of Rondón was discussed. He told a story about his first steps as a journalist at the age of seven years old, when he founded a newspaper called La Ratonera (The Mousetrap), which gathered family stories. The journalist remembered that his vocation started with being curious; that newspaper was made in a sheet of paper with texts written by a typewriter. He claimed that the journalism business is the only one that allows professionals to be curious.
Rondón, stressed the names of his notable journalism teachers: Manuel Felipe Sierra and Eduardo Orozco. Also, he highlighted the teachings of Martín Gutiérrez, radio operator who advised him in his beginnings in the radio. Rondón also reviewed his experience in press, television, and, of course, radio.
This 100% Venezuelan company achieved the ninth anniversary, ranking among the top companies administering social benefits, thanks to the extensive portfolio of security products offered by TodoTicket and the dedication of all its employees.
Patricia Riera, TodoTicket general manager, says that the company has been managed to grow and improve consistently over the past nine years and, she also claimed that today more than ever, the company is committed to its customers, its employees and the country. Patricia Riera claimed that, in the company, they understand the needs of the people, and therefore, the company is continually in progress by offering innovative products that meet the highest standards of quality and allow strengthen its position.
Banesco and TodoTicket
TodoTicket celebrated its ninth anniversary, thanking the employees with a reception party at its headquarters on Thursday 15 October. During the ceremony, Riera said that they recognized employees and gave them buttons to those who turned 5 years of service in the Organization. She said that they are proud for their efforts. And that day, they wanted to recognize the work of those who have helped the company to grow.
Edgar Graziadio won for the second year theRace 10K of Bancesco Edition 2015 held on Sunday 1 November. More than 4,000 workers of Banesco Banco Universal -leaded by Juan Carlos Escotet– as well as family and friends, participated in the competition which started in Ciudad Banesco, the headquarters of the bank in Caracas, Venezuela.
Miguel Angel Marcano, Chief Executive Officer of Banesco, said that all the team was very pleased with the participation of Banesco Citizens and their families, and claimed that the activity had the intention to share the enthusiasm of those who are part of that institution.
The general race was led by Edgar Graziadio (36 minutes, 48 seconds); Carlos del Castillo (37 minutes, 42 seconds) and Alfredo Moreno (40 minutes). Graziadio has more than a year working in the Agencies Network of Banesco. Edgar commented that it is important for the bank to make this type of activity; he also said he felt comfortable this year, after having approximately 11 years running. He dedicates his free time to run as a hobby.
The first three places for women’s modality corresponded to Aurora Escotet (47 minutes, 32 seconds); Guaimare Charity (51 minutes, 31 seconds) and Elluz Rojas (52 minutes, 22 seconds).
During the activity, the 5K Banesco Walk was also done. In both, the walk and the race, more than 4,000 people were participating.
During the announcement of the winner, the chairman of CEL Jose Angel Crego, said that the grandfather of Juan Carlos Escotet and his father managed an armory in the La Rua Street and mentioned that Juan Carlos Escotet has always maintained contact and relationship with León, where Abanca is originated.
Círculo Empresarial Leonés
The contribution of Juan Carlos Escotet to the economic, business and social development of the province of León has had a very important role in the jury’s decision and his commitment to León for having opted, personal and entrepreneurially, by the province in his expansion plans in Spain.
In addition, in the year 2012Banesco acquired the shareholding majority in Bank Echeverria and a year later, the bank was already operating under the brand Abanca, collaborating with numerous associations and collectives of Leon. Today, its investment in the province has reached over 105 million euros. It is present in more than 42 municipalities and serves more than 80,000 Leon citizens.
The campaignHeroes Anonimosof Banesco Banco Universal received the Grand Prix of the ANDA Awards 2015 in the category of Digital Media: Best Online Video. The bank leaded by Juan Carlos Escotet, received 5 awards of category Gold and 2 in the Silver category.
Banesco Received 6 nominations
The campaign was launched in April 2015. The commercial was developed by La Cocina Publicidad and produced by Factor RH. The categories of which Banesco was part were:
Gold in Best Online Video for Heroes Anonimos, La Cocina Publicidad, Factor RH, Hernán Jabes.
Gold in Social Welfare Message Heroes Anonimos TV Banesco, La Cocina Publicidad.
Gold at Best Stage Direction by Heroes Anonimos, La Cocina Publicidad, Factor RH. Director: Hernán Jabes.
Gold for Best Cinematography for Heroes Anonimos, La Cocina Publicidad, Factor RH. Director: Daniel Garcia.
Gold for Best Editing for Heroes Anonimos, La Cocina Publicidad, Factor RH. Director: Hernán Jabes and Dester Linares.
Silver in Audiovisual-Financial Services for Heroes Anonimos. La Cocina Publicidad. Factor RH.
Silver-image Audiovisual corporate for Heroes Anonimos. La Cocina Publicidad. Factor RH.
This year, 1,021 pieces were nominated. From this number, in in-person voting, 74 jurors selected 261 finalists, which proceeded to online voting with 45 judges who determined the metals. The pieces that obtained Gold went to the voting of Grand Prix with the participation of 8 judges.
The Microenterprise Training Program, launched by Banesco Banco Universal in 2008, received a certificate of recognition for having appeared as a finalist in the latest edition of the Spain Stewards Awards in the city of Madrid.
These awards are organized by the Stewards Foundation, a nonprofit organization founded by the Editorial MediaResponsable, with the main objective to recognize the initiatives undertaken within and outside the country on corporate social responsibility in various categories such as:
Administrations and public bodies
Non-profit organizations and social economy (large)
Non-profit organizations and social economy (medium and small)
The bank, leaded by Juan Carlos Escotet, participated in the section of Grandes Empresas. Other finalists were: Aceria Del Ecuador (ADELCA); Agbar (Spain); Banco Guayaquil (Ecuador); Banco Itau (Brazil); Banesco Banco Universal (Venezuela); Bankinter (Spain); Bayer Health Care (Germany); Confortel Hotels (Spain); DKV Seguros (Spain); and ATRESMEDIA Foundation (Spain).
It is also important to remark that Banesco Banco Universal was the winner of the Spain Stewards of Awards in the category large companies conducted in 2013.
This time the recognition was possible because of the participatory budget, framed in the program of Corporate Social Responsibility (CSR) initiative of Banesco, through which the organizations propose projects to benefit communities.
At first, the initiative only applied in the community of BelloMonte (where the headquarters of the bank is located), but then it spread to the whole municipality Baruta and Maracaibo.
All projects and initiatives of Banesco are part of the contributions in Corporate Social Responsibility. Banesco Banco Universal is one of the most committed to social development banks in the country. This bank takes on corporate social responsibility for the benefit of communities year after year, with all the contributions that the institution of 100% Venezuelan capital can provide.
The most recent -corresponding to the first half of this year- was Bs. 116.10 million to benefit various social initiatives, including the Microenterprise Training Program.
Similarly, the bank leaded by Juan Carlos Escotet, extended a helping hand to the Participatory Budget with communities, the Cancer Society of Venezuela, the Foundation Friends of Children with Cancer, the Venezuelan Foundation for Infantile Paralysis, SenosAyuda, among others.
Foundation Friends of Children with Cancer
Here is a brief description of some of the social initiatives Banesco supported in the first half of the year:
Microenterprise Training Program: it is a project that aims to provide administrative, managerial and technological tools to Venezuelan entrepreneurs so that they drive their own businesses.
Participatory Budgeting with communities: this initiative started in Bello Monte –where the headquarters of Banesco is located-, and was recently extended to another municipality of the city and several regions of the country in which the bank operates.
Foundation Friends of Children with Cancer: Banesco renewed its partnership for the seventh consecutive year and allocated Bs 250,000 to support the work carried out by this institution for children and adolescents aged 0-18 years who have been referred by public hospitals and that come from.
Economist Juan Carlos Escotet Rodríguez is the Chairman of the Board of Banesco Banco Universal, an integrated financial service organization dedicated to know the needs of our customers and satisfy them through relationships based on mutual trust, ease of access and excellence in service quality.